WOMEN'S COTTON INSKIRT/SAREE PETTICOATS/UNDER SKIRT - JADE GREEN

We want you to be completely satisfied with your purchase. However, due to the delicate nature of our products, please read the following terms carefully before requesting a return or exchange.

📧 How to Request a Return or Exchange

To request a return or exchange, please email sales@karunyasarees.co.uk within 14 calendar days of receiving your order.

Include in your email:

• Full Name

• Order Number

• Reason for Return or Exchange

➡️ Returns requested after 14 days of delivery will not be accepted.
Once approved, you will receive a return address and instructions. Please do not send items to our office address.

⏰ Return & Exchange Deadlines (UK Law)

• You have 14 days from delivery to request a return or exchange.

• After approval, items must be returned within 14 days of notifying us.

• Returns sent after this period may not be accepted.

✅ Important Reminders

• Items must be unused, unwashed, unaltered, and in original packaging with all tags attached.

• Any sign of wear, stains, perfume, or handling will make the item ineligible for return.

• Use a trackable courier and keep proof of postage.

• Returns received in non-sellable condition may incur up to a 30% restocking fee or be refused.

• Late or unauthorised returns will not be processed.

🚚 Return Shipping

• If returning for personal reasons (e.g. change of mind, wrong size, colour preference, no longer needed), you are responsible for the return shipping cost.

• For exchanges (except where we sent the wrong or damaged item), you must pay two-way shipping.

• You are responsible for the parcel until it reaches us. We are not liable for lost or damaged items in transit.

⚠️ Non-Refundable / Non-Exchangeable Items

The following items cannot be returned or exchanged:

• Pre-ordered products

• Sale or discounted items

• Custom orders or stitched/fabric cut to specific sizes

• Items without original packaging or tags

• Items that are altered, damaged, marked, or worn

💷 Refunds

• Refunds will be processed within 10 working days of receiving and inspecting your return.

• Funds will be returned to your original payment method (bank processing times may vary).

• Shipping, stitching, and service charges are non-refundable.

• If your retained order value falls below the £40 free delivery threshold, the actual delivery cost will be deducted from your refund.

🚛 Return Policy for Orders with Free UK Delivery

• Free UK delivery applies to orders above £40.

• If returns reduce your retained order value below £40, the shipping cost (based on actual delivery rate) will be deducted from your refund.

• For personal returns (e.g. dislike, wrong size, colour), shipping costs will not be waived.

• All deductions and reasons will be clearly stated in your refund for transparency.

📦 Undelivered Parcels

If a parcel is returned to us as undelivered due to:

• Incorrect address

• Missed delivery

• Customer refusal

➡️ A £3.50 reshipping fee will apply, or the refund will be processed minus all shipping costs.

🌍 International Returns

• Buyers outside the UK are responsible for return postage, customs duties, and import taxes.

• These charges are non-refundable and must be paid by the customer.

🚫 Account Deactivation for Excessive Returns

If we detect unusual or excessive return activity (e.g. repeated wear-and-return or frequent refunds), we may refuse future orders or deactivate your account.
If you believe this is an error, please contact Customer Care.

❗ We Reserve the Right to Reject Returns

We reserve the right to refuse any return or exchange that:

• Does not comply with this policy,

• Falls outside the return period, or

• Shows signs of wear, damage, or alteration.

⚖️ Legal Compliance Note

This policy complies with:

• UK Consumer Contracts Regulations 2013 (14-day return right)

• Consumer Rights Act 2015 (refunds for faulty/misdescribed goods)