🛍️ Return & Exchange Policy
We want you to be completely satisfied with your purchase. However, due to the delicate nature of our products, please read the following terms carefully before requesting a return or exchange.
📧 How to Request a Return or Exchange
To request a return or exchange, please email sales@karunyasarees.co.uk within 14 calendar days of receiving your order.
Include in your email:
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Full Name
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Order Number
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Reason for Return or Exchange
➡️ Returns requested after 14 days of delivery will not be accepted.
Once approved, you will receive a return address and instructions. Please do not send items to our office address.
⏰ Return & Exchange Deadlines (UK Law)
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You have 14 days from delivery to request a return or exchange.
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After approval, items must be returned within 14 days of notifying us.
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Returns sent after this period may not be accepted.
✅ Important Reminders
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Items must be unused, unwashed, unaltered, and in original packaging with all tags attached.
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Any sign of wear, stains, perfume, or handling will make the item ineligible for return.
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Use a trackable courier and keep proof of postage.
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Returns received in non-sellable condition may incur up to a 30% restocking fee/Diminished Value fee or be refused.
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Late or unauthorised returns will not be processed.
🚚 Return Shipping
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If returning for personal reasons (e.g. change of mind, wrong size, colour preference, no longer needed), you are responsible for the return shipping cost.
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For exchanges (except where we sent the wrong or damaged item), you must pay two-way shipping.
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You are responsible for the parcel until it reaches us. We are not liable for lost or damaged items in transit.
⚠️ Non-Refundable / Non-Exchangeable Items
The following items cannot be returned or exchanged:
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Pre-ordered products
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Sale or discounted items
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Custom orders or stitched/fabric cut to specific sizes
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Items without original packaging or tags
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Items that are altered, damaged, marked, or worn
💷 Refunds
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Refunds will be processed within 10 working days of receiving and inspecting your return.
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Funds will be returned to your original payment method (bank processing times may vary).
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Shipping, stitching, and service charges are non-refundable.
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If your retained order value falls below the £40 free delivery threshold, the actual delivery cost will be deducted from your refund.
🚛 Return Policy for Orders with Free UK Delivery
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Free UK delivery applies to orders above £40.
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If returns reduce your retained order value below £40, the shipping cost (based on actual delivery rate) will be deducted from your refund.
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For personal returns (e.g. dislike, wrong size, colour), shipping costs will not be waived.
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All deductions and reasons will be clearly stated in your refund for transparency.
📦 Undelivered Parcels
If a parcel is returned to us as undelivered due to:
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Incorrect address
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Missed delivery
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Customer refusal
➡️ A £3.50 reshipping fee will apply, or the refund will be processed minus all shipping costs.
🌍 International Returns
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Buyers outside the UK are responsible for return postage, customs duties, and import taxes.
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These charges are non-refundable and must be paid by the customer.
🚫 Account Deactivation for Excessive Returns
If we detect unusual or excessive return activity (e.g. repeated wear-and-return or frequent refunds), we may refuse future orders or deactivate your account.
If you believe this is an error, please contact Customer Care.
❗ We Reserve the Right to Reject Returns
We reserve the right to refuse any return or exchange that:
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Does not comply with this policy,
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Falls outside the return period, or
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Shows signs of wear, damage, or alteration.
⚖️ Legal Compliance Note
This policy complies with:
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UK Consumer Contracts Regulations 2013 (14-day return right)
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Consumer Rights Act 2015 (refunds for faulty/misdescribed goods)
